Cid CleanPrivacy Policy
Cid Clean LLC · 3727 Milano Lakes Cir, Naples, FL 34114 · [email protected] · (786) 250-1324
Version: 1.0 · Effective date: October 30, 2026 · Last updated: October 30, 2026
1. Who we are
Cid Clean LLC ("Cid Clean", "we", "us") is a commercial cleaning company based in Naples, Florida. This policy explains what personal information we collect through our website (cidclean.com), our client portal (quote.cidclean.com), and our staff app (Android app, app.cidclean.com, and the iPhone app when released) – together, the "Services" – and how we use, share, keep and delete it.
2. Information we collect
| Who | Information | When and how |
|---|---|---|
| Prospective clients | Company name, contact name, email, phone, site address, walkthrough photos of the site | When we visit the site and prepare a quote |
| Clients who accept a quote or sign an agreement | Name, job title, email, date and time, IP address and browser information, quote version accepted, confirmation that the Scope of Work was read, and electronic signature records | When accepting in the client portal with a 6-digit code sent by email, and when signing the Commercial Service Agreement |
| Staff (employees and contractors) | First and last name, phone, email, home address, worker type (W-2 or 1099), pay rate | Entered by a Cid Clean administrator |
| W-2 employees – clock in/out | Time and GPS location only at the moment of clock-in and clock-out, and distance to the work site; or, for employees without app access, scheduled hours approved by an administrator | On the phone or browser, with the employee's permission (required to clock in) |
| Independent contractors (1099) – service days | Date, client site, attendance, and confirmation that the work was completed satisfactorily. No hours, clock-in/out or location are collected from contractors | Marked by the contractor and approved by an administrator, or recorded by an administrator |
| Staff – work photos | Photos of the work areas | When the staff member takes them |
| Independent contractors (1099) | Prefilled Form W-9 data and the signed W-9 PDF, including the e-signature certificate page (name, verified email, date and time, IP address, browser, consent to sign electronically). The SSN, ITIN or EIN is stored only inside the encrypted signed PDF, not as a database field | When the contractor signs by typing their name |
| Independent contractors (1099) | Certificates of insurance (optional) | Uploaded by an administrator or the contractor |
| All users | Change history (audit log) and terms acceptance with version and date; basic technical data needed to operate the Services (login timestamps, device/browser type, IP address) | Automatically |
We do not collect location in the background, and we do not access contacts, messages or personal photo libraries. We do not use analytics or advertising tools or cookies, other than those strictly necessary to operate and secure the Services.
3. How we use information
- Prepare quotes and provide cleaning services – walkthrough data, site details, SOWs and service records.
- Form and document agreements – recording quote acceptance and electronic signatures.
- Manage staff and contractors – scheduling; for W-2 employees, confirming presence at the work site, time records and payroll; for contractors, service-day records and payments; tax reporting (Form W-9 / 1099).
- Quality control and records – work photos, used only by Cid Clean administration.
- Security, fraud prevention and legal compliance – audit logs, verification codes, responding to legal requests, and enforcing our agreements.
- Communications – service emails (verification codes, quotes, notices) and, if applicable, marketing emails to business contacts, which you can opt out of at any time.
We do not sell personal information, and we do not use it for targeted advertising. Work photos are never used for advertising or on social media.
4. Who we share information with
| Recipient | Role | What they receive |
|---|---|---|
| Supabase (United States) | Database, file storage and authentication hosting | All app data and files |
| Resend | Email delivery | Email addresses and email content (e.g., verification codes, quotes, notices) |
| Cloudflare | Website hosting, network delivery and security | Technical data such as IP addresses and request information |
| Our accountant and payroll provider | Payroll, contractor payments and tax filing | Staff pay, hours or service-day, and tax data |
| Our clients | Site access | Only the first name and last initial of staff assigned to their site, when needed for access. Work photos are not shared |
| Authorities or others when required | Legal compliance | Only what is legally required, or needed to protect rights, safety or property |
| A successor business | Merger, sale or reorganization | Information related to the transferred business, under this policy |
Supabase, Resend and Cloudflare process information on our behalf under their data processing terms and security commitments.
5. How long we keep information
| Information | Retention |
|---|---|
| Work photos and GPS clock-in/out records (W-2 employees) | 3 years after the related client becomes inactive |
| Walkthrough photos and data of prospects who do not become clients | 2 years after last contact |
| Quote acceptance records, SOWs and agreements | 5 years after the end of the client relationship (or after acceptance, if no agreement is signed) |
| W-2 time records and payroll records | 3 years after employment ends |
| Contractor service-day and payment records | 3 years after the relationship ends |
| Staff profile data and pay rate | 3 years after the relationship ends |
| Signed W-9 PDFs and e-signature certificates | 4 years after the relationship ends |
| Insurance certificates | 3 years after the relationship ends |
| Audit logs and terms acceptance records | 5 years after the relationship ends |
When a retention period ends, we delete or de-identify the information automatically, unless we must keep it longer for legal reasons (for example, an open claim or legal hold). Deleted data is removed from backups within 30 days.
6. Security
We take reasonable measures to protect personal information, as required by section 501.171, Florida Statutes, including: encryption in transit (HTTPS) and at rest; encryption of signed W-9 PDFs containing taxpayer numbers; role-based access so that sensitive records (W-9s, pay data) can be opened only by Cid Clean administrators and, for their own records, the person concerned; email verification codes; audit logs; and secure destruction of records at the end of their retention period by permanently erasing them so they cannot be read or reconstructed.
If a data breach affects your personal information, we will notify you no later than 30 days after we determine that a breach occurred. If 500 or more Florida residents are affected, we will also notify the Florida Department of Legal Affairs within 30 days, and if more than 1,000 are affected, the nationwide consumer reporting agencies, as required by law.
7. Your choices
- Location (W-2 employees only): location permission is required to clock in and clock out. You can turn it off in your device settings at any time, but you will not be able to clock in or out while it is off. Location is collected only at clock-in and clock-out.
- Camera: used only when you choose to take a work photo.
- Marketing emails: use the "unsubscribe" link in any marketing email or write to [email protected].
8. Access, correction and deletion requests
You may ask us to access, correct, or delete your personal information, or delete your account, by:
- emailing [email protected] with the subject "Privacy request";
- using Settings → Account → Delete account in the app; or
- writing to Cid Clean LLC, 3727 Milano Lakes Cir, Naples, FL 34114.
We will verify your identity (usually through your email on file) and respond within 30 days. Some information may be kept after a deletion request where the law requires it or for legitimate business needs – for example, payroll and tax records, signed agreements, and records needed for legal claims – for the periods listed in Section 5. We will tell you what we keep and why.
9. Age requirement
The Services are intended for businesses and for adults working with Cid Clean. They are not intended for anyone under 18, and we do not knowingly collect information from anyone under 18.
10. Where information is stored
Information is stored and processed in the United States. The Services are intended for use in the United States.
11. Changes to this policy
We may update this policy. We will post the new version on this page with a new "Last updated" date and notify users of material changes through the app or by email. App users must accept material changes before continuing to use the app.
12. Contact
Cid Clean LLC · 3727 Milano Lakes Cir, Naples, FL 34114 · [email protected] · (786) 250-1324
This policy is provided in English only.